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Warranty Policy

All MIHOGO e-bikes and their individually covered parts are protected for one year after receipt of the e-bike, the specific warranty covering your MIHOGO bike is governed by the laws of the state or country in which it was purchased and is only available from authorized MIHOGO retailers Bicycles purchased from a retailer or directly from MIHOGO. This limited warranty covers only the original owner of the electric bike purchased from MIHOGO 's online or brick-and-mortar storefront.

 

After reviewing our warranty policy, please feel free to contact us if you think you have a warranty claim.

 

Limited Warranty Terms

MIHOGO Guarantee, by MIHOGO All new electric bicycles ("E-Bikes") and their essential components sold by authorized E-Bikes retailers are warranted to the original retail purchaser against manufacturing defects in material and/or workmanship of all electrical components for a period of one year (1) from the date of retail purchase.

 

This warranty applies to any essential e-bike component found to be defective, provided that the product is used in a standard and controlled manner and maintained in accordance with the manufacturer's instruction manual. Basic components include the bike frame, motor, battery, display and controller.

 

This limited warranty does not suggest or imply that the bike will not be damaged or will last forever. This does mean that the bike is covered by a limited warranty. This limited warranty applies only to the original owner of the MIHOGO bike and is not transferable to subsequent owners. This limited warranty is void if the bicycle has been subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, accident or other abnormal, excessive or improper use. Damage from normal wear and tear, including damage from fatigue, is not covered. Fatigue damage is a symptom of frame wear and tear from normal use. This is normal wear and tear and it is the owner's responsibility to inspect his/her bike. Damage caused by improper assembly or maintenance or the installation of parts and accessories that are not compatible with MIHOGO bikes is not covered by the warranty. All labor costs for warranty service are the responsibility of the bicycle owner. If shipping is required for the processing of a warranty claim, any such shipping costs are the responsibility of the bicycle owner.

 

The limited warranty is expressly limited to the replacement of defective lithium-ion batteries ("batteries"), frames, forks, stems, handlebars, seatposts, brakes, lights, bottom brackets, cranksets, rims, hubs, motors, throttles, Controller, Wiring Harness and LCD Display (each a "Covered Component").

 

This limited warranty does not cover

Normal wear and tear of any covered components.

Consumables or normal wear parts (including but not limited to tires, tubes, brake pads, cables and housings, handlebars, chains and spokes).

due to failure to follow the instructions in the E-bike user manual, force majeure, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation not intended or compatible with the electric bike sold, operator error, water damage, extreme Riding, stunt riding, or improper follow-up maintenance.

For the avoidance of doubt, MIHOGO eBIKES is not responsible and/or liable for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.

Battery damage due to power surges, improper charger use, improper maintenance or other such misuse, normal wear and tear or water damage is not warranted.

Corrosion of electrical components is not covered under warranty. Contacts on batteries and other electrical components should be wiped dry to prevent corrosion and oxidation . If desired, an electrical contact cleaner can be used to keep the connections clean. In extreme weather (for example, in neighborhoods with salinized roads in winter), you can apply battery terminal grease as a precaution.

Any non-electric bike product sold by MIHOGO eBIKES .

Determining whether damage or defect to the EBike or covered parts is covered by this Limited Warranty shall be at the sole discretion of MIHOGO eBIKES .

 

Shipping Damage

Damage to Covered Components in transit is not covered by this Limited Warranty, but MIHOGO eBIKES will replace such damaged Covered Components if you:

 

MIHOGO eBIKES of covered components damaged in transit within fifteen ( 15 ) days of receipt of the e-bike ;

Provide MIHOGO eBIKES with photos of damaged covered components;

Return all original packaging and documentation that came with the e-bike; and note any immediately identifiable damage on the shipper's bill of lading before signing for the shipment.

Shipping damage claims are very time sensitive and it is your responsibility to inspect your e-bike for damage as soon as you receive it.

 

If you choose to set up your own independent shipping method, such as using a freight forwarder or other similar service, MIHOGO eBIKES will not replace any warranty components damaged in such shipping method.

 

How to make a warranty claim

In order to exercise your right to a replacement warranty component under this limited warranty, you must:

 

Contact MIHOGO technical support team via email . The technical support team will first work with you to troubleshoot your e-bike to identify potential simple fixes.

If the technical support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.

After you receive the replacement warranty component, the technical support team will also assist in determining how to replace or install the new warranty component into your e-bike.

Covered components replaced under this limited warranty may only be shipped to the original purchaser's address.

In no event shall MIHOGO’s liability exceed the actual amount paid by you for E-bike and in no event shall MIHOGO be liable for any indirect, incidental,special or punitive damages or losses, whether direct or indirect of.

EXCLUSIONS FOR RENTAL, LIVERY, AND FLEET USE

 

FAQ ABOUT OUR WARRANTY

 

Q: I am not the original owner because I bought MIHOGO second hand . Is my frame covered under warranty?

  1. Sorry, no, the warranty coverage only applies to the original buyer.

 

Q: I crashed and damaged my bike/frame. Can I get a warranty?

  1. Sorry, collisions or accidents are not covered by the warranty policy. Warranty covers manufacturing defects only, not collision damage.