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Customer Service Center

445 LUCAS AVE, LOS ANGELES, California, 90017, United States of America


Service hours: Mon-Fri 9 am to 6 pm (GMT+8)

What do Mihogo electric bikes offer?

Mihogo's electric bicycle kit is a comprehensive solution for the modern ebike commuter. Our lightweight folding bike stands out with its sleek magnesium frame and tasteful leather styling. A unique quick-fold mechanism allows for seamless storage, while the fat tires ensure a smooth ride across diverse terrains. The bike features a state-of-the-art Shimano drivetrain, hydraulic brakes for safety, and an innovative color LCD that synchronizes with an app. Electric bicycle kit comes with an efficient ebike battery, ensuring long-lasting power for your journey.

What’s special about magnesium frames?

The incorporation of magnesium in our bike frames offers a myriad of benefits. This lightweight and durable metal effectively reduces the bike's total weight, thereby enhancing its handling ease and acceleration speed. Furthermore, the inherent corrosion-resistance of magnesium ensures the prolonged durability of your bike, keeping it in top condition for years.

How long does it take to charge a Mihogo e-bike?

When considering the charging time of a Mihogo electric bike battery, two main factors come into play - the size of the battery and the type of charger used. On average, given an appropriate charger and a standard-sized battery, you can expect the charging process to be completed in a time span of around 4-6 hours.

Are Mihogo electric bikes expensive to maintain?

In terms of maintenance, Mihogo electric bikes present a cost-effective choice. The major components that may demand occasional maintenance are the tires, brakes, and battery. However, these tasks are relatively simple and inexpensive, ensuring that the overall upkeep cost remains low.

Can I add an extra battery to increase the range of my electric bike?

The possibility of augmenting the range of your electric bike with an extra battery hinges on the specific model of your bike. Some models, including the Mihogo LX, Mihogo NX, allow the integration of an additional battery. The LX model stands out with its unique dual 48V 28.8Ah battery system, enabling it to achieve a remarkable range of up to 86 miles (approximately 138 kilometers) on a single charge.

Are Mihogo electric bikes good for off-road riding?

Mihogo electric bikes are crafted with off-road capabilities at the forefront of their design. Key features include 4” fat tires designed to maintain traction on challenging surfaces, high-performing suspension systems for a smoother ride, reliable hydraulic brakes for secure stopping, and powerful 750W motors that offer substantial torque, enabling the bikes to handle rough terrains with aplomb.

Can I ride my Mihogo electric bike on the highway?

Whether or not an electric bike can be ridden on a highway is subject to the laws and regulations of the specific country or state you reside in. Some locations may enforce stringent laws that restrict the use of electric bikes on highways, while other areas may be more permissive, allowing riders to navigate these roads.


Are there any shipping costs for Mihogo products ?

Mihogo offers free shipping to addresses in the 48 continental U.S. states

How long does it take to receive a Mihogo order ?

Orders are usually shipped within 2-5 business days of being placed, and a shipping confirmation email is sent once the order is on its way. Delivery times can vary but usually take 3-10 business days.

Which carriers does Mihogo use for shipping ?

Mihogo uses FedEx and USPS, depending on the size and weight of the order and delivery address. Larger or bulky items may require multiple shipments.

Is there a fee for changing the shipping address of a Mihogo product ?

Is there a fee for changing the shipping address of a Mihogo product ?


How does Mihogo handle returns ?

Mihogo has a return policy that covers all items sold by the company, including components, accessories, and e-bikes. To return an item, the customer must provide proof of purchase. They can start the return process by reaching out to Mihogo at support@mihogo.com.

Is it possible to return a new, unused item to Mihogo ?

Yes, a new and unused item can be returned to Mihogo, but the customer will be responsible for the return shipping fees. The company will only cover the shipping fees in case of a shipping error.

What are the return conditions for used items ?

A used item can be returned within 30 days of purchase, but the customer will be charged a 50% restocking fee and the return shipping fees. The item must be in good condition and electric bikes must have less than 20 miles (32km) on their odometer.

Who pays for the return shipping fee ?

The customer is supposed to pay the return shipping fee, as it is non-refundable.

What should I do if I receive a damaged or incorrect item from Mihogo ?

If a customer receives a damaged or incorrect item, they should inspect their order as soon as possible and contact Mihogo at support@mihogo.com. The company will assess the issue and work to resolve it.


Is there a warranty on my Mihogo e-bike ?

Yes, Mihogo offers a limited warranty for one year for the original owner of the e-bike purchased from an authorized Mihogo retailer or directly from Mihogo. The warranty covers manufacturer defects and failures, but not normal wear and tear or damage due to improper use or maintenance.

What steps should I take if I need to make a warranty claim for my Mihogo e-bike ?

To make a warranty claim, please contact Mihogo at support@mihogo.com. Provide the date of purchase, proof of purchase, and a detailed description of the issue. Mihogo will evaluate the claim and determine if it is covered under the warranty. If approved, Mihogo will repair or replace the covered component(s) free of charge.

What is not covered under the warranty for Mihogo e-bikes ?

The Mihogo e-bike warranty does not cover normal wear and tear, consumables, or damage due to improper use or maintenance, including but not limited to: tires, tubes, grips, brake pads, cables, chains, sprockets, or any damage from modifications made to the bike.

Is my second-hand Mihogo bike covered under warranty ?

Unfortunately, the warranty coverage provided by Mihogo is only valid for the original buyer of the bike. This means that if you purchased a second-hand Mihogo bike, you will not be eligible for warranty coverage. It's important to consider this factor when purchasing a second-hand bike.

Will Mihogo cover the cost of repairs if I crash my bike?

No, unfortunately, the warranty provided by Mihogo does not cover damages incurred from collisions or accidents. The warranty is specifically designed to cover manufacturing defects, not damages that occur from regular usage or unexpected incidents. In the event of an accident that damages your Mihogo bike, it will be the responsibility of the owner to cover the cost of repairs. If you have any questions that are not covered in the FAQs above, please feel free to reach out to us at: