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Thank you for choosing MIHOGO. We want to assure you that you don't need to worry about any post-purchase issues. Our bikes come equipped with smart meters capable of detecting any system failures. In case there is a problem, there is no need to visit a repair store. Simply inform us of the error code, and we will promptly send you new parts. Thanks to the modular design, the entire bike is easy to install and operate, ensuring you a hassle-free experience.
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At Mihogo, we take great pride in the quality and durability of our products. We’re confident that you will be impressed as well, and we stand behind all of our products. Every bike we sell is covered by a limited warranty against Manufacturer Defects, subject to exclusions noted herein.
All Mihogo e-bikes and their individually covered parts are protected for one year after receipt of the e-bike, the specific warranty covering your Mihogo bike is governed by the laws of the state or country in which it was purchased and is only available for purchases from authorized Mihogo retailers or directly from Mihogo.
This limited warranty covers only the original owner of the electric bike purchased from Mihogo's online or brick-and-mortar storefront. After reviewing our warranty policy, please feel free to contact us if you think you have a warranty claim. You can contact us at support@mihogo.com
All new electric bicycles ("E-Bikes") and their essential components sold by authorized E-Bikes retailers are warranted to the original retail purchaser against manufacturing defects in material and/or workmanship of all electrical components for a period of one year (1) from the date of retail purchase.
This warranty applies to any essential e-bike component found to be defective, provided that the product is used in a standard and controlled manner and maintained in accordance with the manufacturer's instruction manual. Basic components include the bike frame, motor, battery, display and controller.
This limited warranty does not suggest or imply that the bike will not be damaged or will last forever. This does mean that the bike is covered by a limited warranty. This limited warranty applies only to the original owner of the Mihogo bike and is not transferable to subsequent owners. This limited warranty is void if the bicycle has been subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, accident or other abnormal, excessive or improper use. Damage from normal wear and tear, including damage from fatigue, is not covered. Fatigue damage is a symptom of frame wear and tear from normal use. This is normal wear and tear and it is the owner's responsibility to inspect his/her bike. Damage caused by improper assembly or maintenance or the installation of parts and accessories that are not compatible with Mihogo bikes is not covered by the warranty. All labor costs for warranty service are the responsibility of the bicycle owner. If shipping is required for the processing of a warranty claim, any such shipping costs are the responsibility of the bicycle owner.
The limited warranty is expressly limited to the replacement of defective lithium-ion batteries ("batteries"), frames, forks, stems, handlebars, seatposts, brakes, lights, bottom brackets, cranksets, rims, hubs, motors, throttles, Controller, Wiring Harness and LCD Display (each a "Covered Component").
This limited warranty does not cover
⦁ Normal wear and tear of any covered components.
⦁ Consumables or normal wear parts (including but not limited to tires, tubes, brake pads, cables and housings, handlebars, chains and spokes).
⦁ due to failure to follow the instructions in the E-bike user manual, force majeure, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation not intended or compatible with the electric bike sold, operator error, water damage, extreme Riding, stunt riding, or improper follow-up maintenance.
⦁ For the avoidance of doubt, Mihogo is not responsible and/or liable for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
⦁ Battery damage due to power surges, improper charger use, improper maintenance or other such misuse, normal wear and tear or water damage is not warranted.
⦁ Corrosion of electrical components is not covered under warranty. Contacts on batteries and other electrical components should be wiped dry to prevent corrosion and oxidation . If desired, an electrical contact cleaner can be used to keep the connections clean. In extreme weather (for example, in neighborhoods with salinized roads in winter), you can apply battery terminal grease as a precaution.
⦁ Any non-electric bike product sold by Mihogo.
Determining whether damage or defect to the e-bike or covered parts is covered by this Limited Warranty shall be at the sole discretion of Mihogo.
Damage to Covered Components in transit is not covered by this Limited Warranty, but Mihogo will replace such damaged Covered Components if you:
⦁ Inform Mihogo of covered components damaged in transit within fifteen (15) days of receipt of the e-bike;
⦁ Provide Mihogo with photos of damaged covered components;
⦁ Return all original packaging and documentation that came with the e-bike; and note any immediately identifiable damage on the shipper's bill of lading before signing for the shipment.
Shipping damage claims are very time sensitive and it is your responsibility to inspect your e-bike for damage as soon as you receive it.
If you choose to set up your own independent shipping method, such as using a freight forwarder or other similar service, Mihogo will not replace any warranty components damaged in such shipping method.
The following are circumstances that will void this warranty:
⦁ Products that have been lent, leased, or rented commercially.
⦁ Damage incurred due to the use of a third-party battery charger.
⦁ Loss or damage incurred due to the Customer choosing their own shipping option or if the bike is shipped using a freight forwarder or similar service.
⦁ Products that have been altered without the approval of Mihogo.
⦁ Products with alterations or additions of non-original or Incompatible Parts.
⦁ Damage to or failure of Products resulting from weather or excessive wear and tear.
⦁ Theft, robbery, vandalism, incidental, consequential, or intentional damage, as well as damage resulting from Customer’s abuse or neglect of the Product.
⦁ Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).
⦁ Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
⦁ Products with an electrical component that has been opened, altered, partially or completely disassembled, except by Mihogo or their authorized service providers.
⦁ Products that have been disassembled in a manner not authorized by Mihogo or that have had repairs attempted by anyone not authorized by Mihogo.
⦁ Products that have been damaged due to improper adjustment or maintenance.
In order to exercise your right to a replacement warranty component under this limited warranty, you must:
⦁ Contact Mihogo technical support team at support@mihogo.com. The technical support team will first work with you to troubleshoot your e-bike to identify potential simple fixes.
⦁ If the technical support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.
⦁ After you receive the replacement warranty component, the technical support team will also assist in determining how to replace or install the new warranty component into your e-bike.
Covered components replaced under this limited warranty may only be shipped to the original purchaser's address.
In no event shall Mihogo’s liability exceed the actual amount paid by you for E-bike and in no event shall Mihogo be liable for any indirect, incidental, special or punitive damages or losses, whether direct or indirect of.
Please read the following carefully to understand our returns policy, which is applicable to all components, accessories and ebikes sold by Mihogo.
To be eligible for a return, your item must have the receipt or proof of purchase. To start a return, you can contact us at support@mihogo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges without any restocking fee. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, within 2-15 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In case of any query, please contact us at support@mihogo.com.
445 LUCAS AVE, LOS ANGELES, California, 90017, United States of America
Email: support@mihogo.com
Service hours: Mon-Fri 9 am to 6 pm (GMT+8)
At Mihogo, we take great pride in the quality and durability of our products. We’re confident that you will be impressed as well, and we stand behind all of our products. Every bike we sell is covered by a limited warranty against Manufacturer Defects, subject to exclusions noted herein.
All Mihogo e-bikes and their individually covered parts are protected for one year after receipt of the e-bike, the specific warranty covering your Mihogo bike is governed by the laws of the state or country in which it was purchased and is only available for purchases from authorized Mihogo retailers or directly from Mihogo.
This limited warranty covers only the original owner of the electric bike purchased from Mihogo's online or brick-and-mortar storefront. After reviewing our warranty policy, please feel free to contact us if you think you have a warranty claim. You can contact us at support@mihogo.com
All new electric bicycles ("E-Bikes") and their essential components sold by authorized E-Bikes retailers are warranted to the original retail purchaser against manufacturing defects in material and/or workmanship of all electrical components for a period of one year (1) from the date of retail purchase.
This warranty applies to any essential e-bike component found to be defective, provided that the product is used in a standard and controlled manner and maintained in accordance with the manufacturer's instruction manual. Basic components include the bike frame, motor, battery, display and controller.
This limited warranty does not suggest or imply that the bike will not be damaged or will last forever. This does mean that the bike is covered by a limited warranty. This limited warranty applies only to the original owner of the Mihogo bike and is not transferable to subsequent owners. This limited warranty is void if the bicycle has been subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, accident or other abnormal, excessive or improper use. Damage from normal wear and tear, including damage from fatigue, is not covered. Fatigue damage is a symptom of frame wear and tear from normal use. This is normal wear and tear and it is the owner's responsibility to inspect his/her bike. Damage caused by improper assembly or maintenance or the installation of parts and accessories that are not compatible with Mihogo bikes is not covered by the warranty. All labor costs for warranty service are the responsibility of the bicycle owner. If shipping is required for the processing of a warranty claim, any such shipping costs are the responsibility of the bicycle owner.
The limited warranty is expressly limited to the replacement of defective lithium-ion batteries ("batteries"), frames, forks, stems, handlebars, seatposts, brakes, lights, bottom brackets, cranksets, rims, hubs, motors, throttles, Controller, Wiring Harness and LCD Display (each a "Covered Component").
This limited warranty does not cover
⦁ Normal wear and tear of any covered components.
⦁ Consumables or normal wear parts (including but not limited to tires, tubes, brake pads, cables and housings, handlebars, chains and spokes).
⦁ due to failure to follow the instructions in the E-bike user manual, force majeure, accident, misuse, neglect, abuse, commercial use, alteration, modification, improper assembly, installation not intended or compatible with the electric bike sold, operator error, water damage, extreme Riding, stunt riding, or improper follow-up maintenance.
⦁ For the avoidance of doubt, Mihogo is not responsible and/or liable for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
⦁ Battery damage due to power surges, improper charger use, improper maintenance or other such misuse, normal wear and tear or water damage is not warranted.
⦁ Corrosion of electrical components is not covered under warranty. Contacts on batteries and other electrical components should be wiped dry to prevent corrosion and oxidation . If desired, an electrical contact cleaner can be used to keep the connections clean. In extreme weather (for example, in neighborhoods with salinized roads in winter), you can apply battery terminal grease as a precaution.
⦁ Any non-electric bike product sold by Mihogo.
Determining whether damage or defect to the e-bike or covered parts is covered by this Limited Warranty shall be at the sole discretion of Mihogo.
Damage to Covered Components in transit is not covered by this Limited Warranty, but Mihogo will replace such damaged Covered Components if you:
⦁ Inform Mihogo of covered components damaged in transit within fifteen (15) days of receipt of the e-bike;
⦁ Provide Mihogo with photos of damaged covered components;
⦁ Return all original packaging and documentation that came with the e-bike; and note any immediately identifiable damage on the shipper's bill of lading before signing for the shipment.
Shipping damage claims are very time sensitive and it is your responsibility to inspect your e-bike for damage as soon as you receive it.
If you choose to set up your own independent shipping method, such as using a freight forwarder or other similar service, Mihogo will not replace any warranty components damaged in such shipping method.
The following are circumstances that will void this warranty:
⦁ Products that have been lent, leased, or rented commercially.
⦁ Damage incurred due to the use of a third-party battery charger.
⦁ Loss or damage incurred due to the Customer choosing their own shipping option or if the bike is shipped using a freight forwarder or similar service.
⦁ Products that have been altered without the approval of Mihogo.
⦁ Products with alterations or additions of non-original or Incompatible Parts.
⦁ Damage to or failure of Products resulting from weather or excessive wear and tear.
⦁ Theft, robbery, vandalism, incidental, consequential, or intentional damage, as well as damage resulting from Customer’s abuse or neglect of the Product.
⦁ Products that have been used or transported improperly (e.g., exceeding maximum weight recommendation).
⦁ Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
⦁ Products with an electrical component that has been opened, altered, partially or completely disassembled, except by Mihogo or their authorized service providers.
⦁ Products that have been disassembled in a manner not authorized by Mihogo or that have had repairs attempted by anyone not authorized by Mihogo.
⦁ Products that have been damaged due to improper adjustment or maintenance.
In order to exercise your right to a replacement warranty component under this limited warranty, you must:
⦁ Contact Mihogo technical support team at support@mihogo.com. The technical support team will first work with you to troubleshoot your e-bike to identify potential simple fixes.
⦁ If the technical support team determines that a Covered Component must be replaced, they will provide you with a set of instructions for receiving the replacement.
⦁ After you receive the replacement warranty component, the technical support team will also assist in determining how to replace or install the new warranty component into your e-bike.
Covered components replaced under this limited warranty may only be shipped to the original purchaser's address.
In no event shall Mihogo’s liability exceed the actual amount paid by you for E-bike and in no event shall Mihogo be liable for any indirect, incidental, special or punitive damages or losses, whether direct or indirect of.
Please read the following carefully to understand our returns policy, which is applicable to all components, accessories and ebikes sold by Mihogo.
To be eligible for a return, your item must have the receipt or proof of purchase. To start a return, you can contact us at support@mihogo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges without any restocking fee. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, within 2-15 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
In case of any query, please contact us at support@mihogo.com.
445 LUCAS AVE, LOS ANGELES, California, 90017, United States of America
Email: support@mihogo.com
Service hours: Mon-Fri 9 am to 6 pm (GMT+8)
