Mihogo offers free shipping to addresses in the 48 continental U.S. states.

Orders are usually shipped within 2-5 business days of being placed, and a shipping confirmation email is sent once the order is on its way. Delivery times can vary but usually take 3-10 business days.

Mihogo uses FedEx and USPS, depending on the size and weight of the order and delivery address. Larger or bulky items may require multiple shipments.

No fee is charged for changing the shipping address before the tracking number is provided. However, a $50 fee applies for changes made to FedEx shipments in transit, and a $200 fee applies for unaccepted or undeliverable packages.

Mihogo has a return policy that covers all items sold by the company, including components, accessories, and e-bikes. To return an item, the customer must provide proof of purchase. They can start the return process by reaching out to Mihogo at support@mihogo.com.

Yes, a new and unused item can be returned to Mihogo, but the customer will be responsible for the return shipping fees. The company will only cover the shipping fees in case of a shipping error.

A used item can be returned within 30 days of purchase, but the customer will be charged a 50% restocking fee and the return shipping fees. The item must be in good condition and electric bikes must have less than 20 miles (32km) on their odometer.

The customer is supposed to pay the return shipping fee, as it is non-refundable.

If a customer receives a damaged or incorrect item, they should inspect their order as soon as possible and contact Mihogo at support@mihogo.com. The company will assess the issue and work to resolve it.

Yes, Mihogo offers a limited warranty for one year for the original owner of the e-bike purchased from an authorized Mihogo retailer or directly from Mihogo. The warranty covers manufacturer defects and failures, but not normal wear and tear or damage due to improper use or maintenance.

To make a warranty claim, please contact Mihogo at support@mihogo.com. Provide the date of purchase, proof of purchase, and a detailed description of the issue. Mihogo will evaluate the claim and determine if it is covered under the warranty. If approved, Mihogo will repair or replace the covered component(s) free of charge.

The Mihogo e-bike warranty does not cover normal wear and tear, consumables, or damage due to improper use or maintenance, including but not limited to: tires, tubes, grips, brake pads, cables, chains, sprockets, or any damage from modifications made to the bike.

Unfortunately, the warranty coverage provided by Mihogo is only valid for the original buyer of the bike. This means that if you purchased a second-hand Mihogo bike, you will not be eligible for warranty coverage. It's important to consider this factor when purchasing a second-hand bike.

No, unfortunately, the warranty provided by Mihogo does not cover damages incurred from collisions or accidents. The warranty is specifically designed to cover manufacturing defects, not damages that occur from regular usage or unexpected incidents. In the event of an accident that damages your Mihogo bike, it will be the responsibility of the owner to cover the cost of repairs.

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