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Product FAQ

What is the warranty on this product?


We offer a 1 Year warranty on electrical/mechanical components and frame upon factory default. 

When will my bike ship?


Models purchase on preorder will begin shipping in late December. Once your model ships out you will recieve a tracking email to update you on your models specific shipping date. After the order is sent, you will receive the electric bicycle within 2~5 days

How do I find what bike size is for me? I have my inseam size.


We recommend looking at our size chart and viewing the standover height. Comparing this to your inseam, you will want to get the frame that is closest to - but is not higher than your inseam.

How do I return something?

MIHOGO is happy to accept returns on all merchandise within 30 days of receipt. We also accept exchange within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, MIHOGO cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy

What is the realistic top speed?


This bike will get to 25km/h (the limit for class 3 bikes) very quickly.

Are the bike waterproof?


The bikes are not water-proof, they are water-resistant, rated IP-65. While we do not recommend leaving the bikes out in the rain or riding in the rain or other hazardous conditions due to personal safety, the bikes can handle water exposure.

Can you ship to ____?


We only ship within North America. The Continental United States is FREE. Hawaii and Alaska is $275. Shipping to Mexico and Canada is $100. We are not responsible for any additional tariffs charged by your local government which often times applied after importing. Unfortunately, we are not able to ship our bikes directly to Europe. You can use a shipping forwarder like ShopUsa.com to reach your country.