We"ll do our best to address any lingering questions you may have about our products.
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Frequently Asked Questions
Do I need a license to ride a Mihogo bike on the road?
No, all of Mihogo's e-bikes are compliant with US law and you don't need a license to ride them.
Where do we ship for free?
Currently, Mihogo ships e-bikes to addresses in 48 states in the continental United States for free. (Except Hawaii, Alaska and Puerto Rico). And we don't ship to PO Boxes or APOs.
Can I pick up my bike directly from the warehouse?
We are very sorry, we currently do not support customers to go directly to the warehouse to pick up the goods.
Why did your credit card payment fail?
If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 4 solutions for you: 1. Call the customer service number on the back of your credit or debit card and speak to a representative letting them know you are authorizing the payment. Once they put an authorization through, you should be able to process your payment once more on our website and the order will be accepted. 2. Please switch to your other credit/debit card. 3. If you have a Paypal account, please try to pay by PayPal. 4. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card by checking out as a guest.
What payment methods do you accept? Do you offer financing？
We accept debit or credit cards (Visa, MasterCard, American Express, JCB, Discover). We do accept PayPal as a payment method. However, the financing payment method has not yet been opened.
What should I do if there is a problem with my e-bike under warranty?
Mihogo believes in the quality of its products and wants you to shop with confidence. If there is a problem with the product within the warranty period, please check the warranty policy first, and at the same time, in order to help you solve the problem as soon as possible, please describe the problem in detail and provide photos and/or videos , so that we can quickly diagnose the problem. If you have any questions, please feel free to contact our support email: firstname.lastname@example.org.
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