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Shipping policy

Shipping Policy

Mihogo wants to help you perform more efficiently once receiving Mihogo products. Therefore, before shipping out we"ll check every detail of the product for you, make sure that the related accessories are included.

 

Delivery Range

Currently, Mihogo ships ebikes to addresses in the 48 continental U.S. states. (Except Hawaii, Alaska, and Puerto Rico). And we DO NOT ship to PO BOXES or APO.

Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes or ebike components, including but not limited to batteries, displays and controllers, outside of the 48 continental United States.

 

Shipping Costs and Lithium-Ion Batteries.

We are pleased to offer completely free shipping to addresses in the 48 continental United States, including complete bicycles. Due to shipping carrier regulations around high-capacity lithium-ion batteries, we cannot ship ebikes, or ebike batteries, outside of the 48 continental United States.

 

Shipping Time

In-stock orders typically ship within 2-5 business days. And then, a shipping confirmation email will be sent to your email once the order has shipped. Please note that for any third-party shipping outside of Mihogo’s normal shipping process, Mihogo cannot provide ANY additional shipping information or documentation.

The carrier is UPS/FedEx (usually). Current shipping time is 3-10 business days for in-stock items. (Delays may occur due to severe weather and/or COVID-19.)

 

Shipping Carriers.  

Mihogo ships using FedEx and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.

 

Shipping From

Orders ship from US Local warehouse (Chino, CA).

 

Shipping Changes

NO CHARGE for changing the address BEFORE we provide you the tracking number.

$50 WILL BE CHARGED when the in-transit logistics information shows that the change is successful on FedEx.

$200 WILL BE CHARGED if Customers refuse to accept the package or undelivered.

$200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

 

Signatures Required

Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.

 

No Responsibility for Loss, Theft, or Damage.

Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

 

Refused Shipments – Flat Fee.

If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.

 

**Note:

1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@mihogo.com within 3 business days after receiving shipping.